Complaints channel

GENERAL INFORMATION

The ownership of this website, bergstromspain.comDirna Bergstrom S.L., hereinafter “Web Site” is owned by Dirna Bergstrom S.L. with NIF ES-B86653995, registered in the Mercantile Registry of Madrid, Volume 30.723, Eighth Section, Sheet M-552.885, First Register, and whose contact details are: Calle Francisco Alonso, 6 – 28806 Alcalá de Henares.

This document (as well as all other documents mentioned herein) regulates the conditions governing the use of this Web Site and the purchase or acquisition of products and/or services in the same (hereinafter, Conditions).

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookies policy, if any, and the privacy and data protection policy of Dirna Bergstrom S.L.

By using this Web Site or by making and/or requesting the purchase of a product and/or service through this Web Site, the User agrees to be bound by these Terms and Conditions and all of the above, so if you do not agree with all of the above, you should not use this Web Site.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, if applicable, using the contact form.

RELEVANT DATA

It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions below. The use of our services, as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use herein. All products that are offered by our website and that may be created, charged, shipped or presented by a third party website will be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register by entering reliable personal data and defining a password.

The user can choose and change the password for his account management access at any time, in case he has registered and it is necessary for the purchase of any of our products.

bergstromspain.com assumes no responsibility in case the user gives the password to a third party.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

THE USER

The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

Use this Web Site only to make inquiries and legally valid purchases or acquisitions.
Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Web Site.

The Web Site is primarily directed to Users residing in Spain. Dirna Bergstrom S.L. makes no representation that the Web Site complies with the laws of other countries, either in whole or in part. Dirna Bergstrom S.L. disclaims any liability that may arise from such access, nor does it guarantee delivery or provision of services outside Spain.

The User may formalize, at its option, with Dirna Bergstrom S.L. the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.

LICENSE

Dirna Bergstrom S.L. through its website grants a license for users to use the products that are sold on this website according to the Terms and Conditions described in this document.

UNAUTHORIZED USE

If applicable (for sale of software, templates, or other design and programming product) you may not place one of our products, modified or unmodified, on a CD, website or any other media and offer them for redistribution or resale of any kind.

PROPERTY

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

REFUND POLICY AND WARRANTY

For products that are irrevocable non-tangible goods, we do not issue refunds after the product is shipped, it is your responsibility to understand what you are purchasing before you buy it. Please read carefully before purchasing. We only make exceptions to this rule when the description does not match the product. There are some products that may have warranty and refund possibilities, but this will be specified at the time of purchase. In such cases the warranty will only cover manufacturing faults and will only be effective when the product has been used correctly. The warranty does not cover malfunctions or damage caused by improper use. The terms of the warranty are associated with manufacturing and operating faults under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:

According to the technical specifications indicated for each product.
In environmental conditions according to the specifications indicated by the manufacturer.
In specific use for the function for which it was designed at the factory.
In electrical operating conditions according to the specifications and tolerances indicated.

ANTI-FRAUD CHECK

The customer’s purchase may be deferred for anti-fraud checking. It may also be suspended for a longer period of time for a more rigorous investigation to avoid fraudulent transactions.

PRIVACY

bergstromspain.com guarantees that the personal information you submit will be treated in accordance with the provisions of the data protection policy (Legal Notice and General Conditions of Use). The data entered by a user or in the case of requiring a validation of orders will not be given to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to email marketing newsletters is voluntary and may be selected at the time you create your account.

By accessing, browsing and/or using the Web Site, the User consents to the processing of such information and data and declares that all information or data provided are truthful.

APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Web Site and contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between Dirna Bergstrom S.L. and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

COMPLAINTS AND CLAIMS

The User may send Dirna Bergstrom S.L. any complaints, claims or any other comments he/she may wish to make through the contact details provided at the beginning of these Conditions (General Information).